FAQ

 By Ruggers.  For Ruggers.  For over 30 years we have specialized in outfitting teams worldwide with cutting edge, performance gear.  Now we bring our experience and commitment to Team Stores, specifically for Rugby.  We have a warehouse with thousands of items in stock.  This allows us to customize your orders with no preorder periods.

If you are interested in opening a team store - please contact us.  We will need to know your team colors, your embroidery file & also a .jpg or .png copy of your logo.  If your embroidery tape is not already on file, we can set one up for you.

Do you require a contract?

No - we do not require a contract.  From our point of view, the Team Store option allows customers to try out our services and gear.  We aren't fans of putting unnecessary and unenforceable conditions on teams.

Do you require preorder periods?

No.  We do not require preorder periods.  We have a warehouse stocking thousands of items ready for one-at-a-time customization.  As long as you are customizing something that we have in stock, or is part of our drop-ship model, then no preorder is required.  This covers probably 99% of team store contents.

Now and then, teams choose to use their store to 'host' a preorder for an item that is custom made and requires a minimum number of orders.  Custom barrel bags are one common example.  In this case, we allow customers to place orders for a certain time frame, then order all of the custom items together at the end of the preorder periods.

Is there a minimum order?

There is no minimum order amount required to create a store. Regardless of how many orders are placed they will be processed, decorated and shipped.  However, in cases where the team uses the online store to host a preorder for a custom item, a minimum number of orders must be received.  The required minimum varies depending on the item, but usually 15 pieces are enough to start a custom order.

How long until I get my gear?

Usually, it takes 1-2 weeks to customize and ship the team store gear.  Items are customized one at a time as they are ordered.  If we have the item in stock, turnaround could be under a week.  If we need to obtain an item we don't regularly stock in the store, then the turnaround will be closer to 2 weeks.  

Does the Team get money back from the store?

Yes.  Once the total sales in the Team Store reach $1,000+, your team is eligible for 15% store credit with Ruggers Rugby Supply.  

Can I personalize the gear at the time of my order?

Of course!  For many items, customers can personalize items with name and/or number before adding it to the shopping cart. There is an additional cost for personalization.  Number is $3.  Name is $8.  Name and number $11 for both.

How many items can I sell in a team store?

There is no limit to the number of items you can host in a team store. However, our best selling stores offer between 6-10 items.

Can you help me design a logo?

Of course! Our graphic design team can create a custom logo for you for FREE.  There's no charge for creating or editing logos.

Why won't my discount code work?

Are you trying to use a discount code from Ruggers.com?  The Ruggers.com discount codes do not work on RugbyTeamStore.com.  Items in the Team Stores are custom made to order.  Therefore, we are not able to offer the same discounts on this website that are created for Ruggers.com.

Have more questions?  Please send us an email (below) or give us a call at 877-784-4377.  You can also complete our TEAM STORE INQUIRY FORM.